1) What types of products do you offer?
We offer a curated selection of advanced smart locks and home automation devices, designed for modern living. Our range includes:
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McGrath Locks NX5 Digital Door Lock
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Yale Luna Pro+ Smart Lock
These products are built to enhance both security and convenience.
2) How do smart locks enhance home security?
Smart locks increase home security through features such as:
- Multi-access methods (keypads, mobile apps, biometrics)
- Remote monitoring and control
- Integration with smart home ecosystems
These features help reduce the risk of unauthorized access.
3) What is the warranty on your products?
Warranty terms are typically provided in the packaging by the manufacturer or importer. Please review this documentation upon receiving your item for the specific warranty duration and coverage.
4) How can I return a product if I am not satisfied?
You may return your item within 30 calendar days of receiving it, provided:
- It is unused and in original condition
- It includes all original packaging
A 20% restocking fee may apply for change-of-mind or incorrect purchases.
Please refer to our Return Policy for full details.
5) What payment methods do you accept?
We accept the following secure payment options:
- Credit cards: Visa, MasterCard, American Express, JCB
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Bank Deposit
Refer to our Billing Terms and Conditions
6) How much does shipping cost?
- We have a flat rate shipping across Australia – $11.90
7) How long will it take to receive my order?
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Shipping Method
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Handling Time
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Transit Time
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Standard (Flat rate)
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0-1 business day
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3-7 business days
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Orders placed before 2:00 PM AEST are processed the same day.
Orders after that are processed the next business day
Please see our Shipping Policy
8) Do you ship outside of Australia?
- No, we currently only serve customers within Australia.
Our products, shipping services, and customer support are exclusively available to Australian residents. This includes all order fulfillment, delivery, and return processes. If you're browsing from outside Australia, please note that orders placed from international locations will not be processed.
9) How can I track my order?
Once your order is shipped, you will receive an email with:
- A tracking number
- The shipping carrier details
Use this information to track your delivery online.
10) Can I modify or cancel my order after it has been placed?
Yes. For standard products, you may request a modification or cancellation within 6 hours of placing your order, provided it hasn't been processed or shipped.
A 20% restocking fee may apply after this period. refer to our returns and refund policy
Please note:
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Custom-made or made-to-order items cannot be modified or cancelled after order confirmation, as production begins immediately.
11) Contact Us
12) Didn't find your Question
Share your question through our Contact Us page and we respond in 48 hours
